Delete your CPE Vault account
You can delete your account and everything we hold about you from inside the app, or from this page without the app installed. Deletion is permanent and completes within 30 days.
- Export first. Deleting removes your ledger and every certificate file. Build an audit pack or CSV export in the app if you may need them later.
- Cancel Pro separately. Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play subscriptions, or you will keep being charged.
Option 1: delete from the app
Open CPE Vault and go to Settings.
Tap Account, then Delete account.
Read what will be removed and tap Delete to confirm.
You are signed out immediately. The vault is queued for erasure and removed within 30 days.
Option 2: request deletion from this page
If you no longer have the app, or can no longer sign in, send us a request. We will reply to the address on the account to confirm it is you, then delete the account. The request goes by email, so nothing is submitted until you send it from your mail app.
Prefer to write it yourself? Email support@cpevault.app from the address on your account with the subject line Delete my CPE Vault account.
What is deleted
| Data | What happens | When |
|---|---|---|
| Account | Your name, email, profile picture and Google account link are removed. You can create a new account later, but nothing is restored. | Within 30 days |
| Certifications and activity log | Erased, including credit allocations and cycle history. | Within 30 days |
| Evidence files | Every certificate, image and PDF in your vault is erased, along with its hash and log date. | Within 30 days |
| Email-to-vault | Your vault address is retired and stored messages and attachments are erased. Mail sent to the address afterwards is rejected. | Address retired immediately; messages within 30 days |
| AI parsing results | Erased with the entries they belong to. Our AI partner does not keep your files after each request. | Within 30 days |
| Encrypted backups | Backups that include your data expire and are overwritten. | Within a further 30 days |
What is kept, and why
- Purchase records held by Google Play stay under Google's policies; we keep the minimum transaction records tax and accounting law requires, without your vault contents.
- Support emails you sent us are kept for [24 months] so we can handle follow-up questions, then deleted.
- Security logs that reference your account identifier, but none of your content, are kept for [90 days].
- Aggregate statistics that cannot identify you, such as the number of entries logged in a month.
Using the Free plan?
Free has no account and sends us nothing. Your data lives only in the app's storage on your phone. To erase it, uninstall CPE Vault, or clear the app's storage in Android Settings. If your device backup includes app data, delete that backup from your Google account as well.
Delete some data without closing your account
You do not have to delete everything to remove something. In the app you can delete any activity entry, which also deletes the evidence file attached to it; remove a certification, which removes its cycle history; and regenerate your email-to-vault address, which retires the old one. Pro users can also turn off sync in Settings, which deletes the vault copy and keeps data only on the device.
Questions
Email support@cpevault.app or see the Support page. Our Privacy Policy describes everything we collect and how long we keep it.